Returns & Replacements

Satisfaction Guarantee

If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.

RETURNS

According to Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, you may return any product purchased at https://macaroc .com within a period of 14 calendar days without the need for justification, except for the exceptions detailed here and established by European Regulations. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

If you have decided to return any product, you will not be able to use it and must store it carefully while it remains in your possession. The Product that you return to us may not be damaged and must be in the same condition in which you purchased it and with its original packaging. If you fail to comply with this obligation, we will have the right to claim compensation from you. It is your responsibility to keep all acknowledgments of receipt, delivery notes, invoices, etc., and send the package by certified mail or by any other means that allows proof of its shipping date.

RIGHT OF WITHDRAWAL

To exercise the right of withdrawal, you must notify MACAROC PSALVADOR SL., at PASAJE DEL SALVADOR ZONA B, 1G, 10600 PLASENCIA, CACERES, SPAIN or at info@macaroc.com of your decision to withdraw from the contract through an unequivocal statement. (for example, a letter sent by postal mail, fax or email). You can also use this model of withdrawal form (download the model), although its use is not mandatory, and send it to us through the aforementioned methods. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

CONSEQUENCES OF WITHDRAWAL

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.

You must return or deliver the goods directly to MACAROC PSALVADOR SL. at the following address: PASAJE DEL SALVADOR ZONA B, 1G, 10600 PLASENCIA, CACERES, SPAIN, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal will not be applicable in the following cases:

Custom-made items or products, made to customer specifications or personalized.
Items that can deteriorate quickly.
Products purchased from companies or individuals other than MACAROC PSALVADOR SL.
Contracts for urgent repairs or maintenance work.

EXPENSES DERIVED FROM THE RETURN OF THE PRODUCT

The expenses derived from returning the product will be borne by you (buyer), taking into account that for a return to be accepted it is essential to present proof of purchase and the product must be in perfect condition.