SUPPORT Basic Package – Anti Malware installation + 30min. Instructions

€40,00

After we will receive your payment we will contact you via the the e-mail address, which you have specified when placing your order, to make all the necessary steps so that you would receive what you have paid for. If you have not received the e-mail within 24 hours you should check your mailbox "Spam" and/or "Junk" folder. If you still can't find the e-mail please contact us and provide us with your valid email address used for the purchase, the date of purchase, payment amount, payment method used, description of what you have bought and all the other details concerning your purchase.

This package includes:

  • Installing one Anti Malware Shield license (which was previously purchased), configuring the license according to your needs
  • Running a device scan and explaining the generated report
  • Adjusting the software parameters and general instructions for use
  • The technical assistance will last a maximum of 30 minutes. If you need more time, a new session must be purchased.

IMPORTANT!

  • This package does not include licenses, it is an additional service purchased for support in the use of SHEILD licenses.
  • Assistance is provided via remote connection via Teamviewer/Anydesk, upon purchasing this package you agree to use this type of assistance. The conversation will be held by phone, an agent will contact you to establish the date and time of the purchased session.
  • This package does not include physical products.
  • The assistance will be carried out strictly on the purchased products, the package does not include the general technical assistance of the device.

 

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SUPPORT Basic Package – Anti Malware installation + 30min. Instructions

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PURCHASE INSTRUCTIONS

AFTER WE WILL RECEIVE YOUR PAYMENT WE WILL CONTACT YOU VIA THE THE E-MAIL ADDRESS, WHICH YOU HAVE SPECIFIED WHEN PLACING YOUR ORDER AS WE AS RESELLERS MUST CONFIRM FIRST THE AVALIABILITY OF YOUR DESIRED PRODUCTS. 
IF YOU HAVE NOT RECEIVED THE E-MAIL WITHIN 24 HOURS YOU SHOULD CHECK YOUR MAILBOX “SPAM” AND/OR “JUNK” FOLDER.  IF YOU STILL CAN’T FIND THE E-MAIL PLEASE CONTACT US AND PROVIDE US WITH THE EMAIL ADDRESS USED FOR THE PURCHASE AND THE ORDER NUMBER. WE WILL PROVIDE YOU THE PAYMENT LINK AFTER VERIFYING YOUR INFORMATION.